Processing & Shipping
Everything we offer is handmade to ensure perfection. That being said, good things take time! From the date of your payment, please allow up to 14 business days for us to create your order (16 business days for custom orders). We are currently at about 3-4 weeks on wholesale orders. If you need to put a rush on your order, please email us before placing your order to discuss possibilities.
*Estimated delivery times are based on regular business days (Monday-Friday). Holidays excluded.
We will email tracking information as soon as your order has been packaged. If you created an account, you can login to check the status of your order at anytime. If you do not have an account and have not received tracking information by the end of the estimated processing time frame, feel free to contact us!
PICK UP ORDERS
We will email pickup info as soon as your order has been packaged. Pickup is in Hitchcock, TX. If you arrive before we have contacted you, you will be asked to come back for pickup. Once it is ready, your order must be picked up within 14 days. If not picked up, you will be invoiced for standard shipping ($5). If no actions are taken, your order will be considered closed. NO refunds will be given.
If you select the pickup option by mistake or just changed your mind, please contact us as soon as possible.
If you want to us reship an unclaimed, refused, or un-deliverable package, that was returned to us, you will be responsible for the new shipping cost.